Question 1

What is PharmIQ and who is it designed for?

Accepted Answer

PharmIQ is an intelligent cloud-based pharmacy management software specifically engineered for Indian retail chemists, medical store owners, wholesale stockists, and multi-branch pharmacy chains. It covers fast counter billing, batch expiry tracking, supplier purchase entry with pharma trade schemes, customer credit ledgers, and 1-click GST returns.

Question 2

How do I start using PharmIQ? Does it require complex installation?

Accepted Answer

No installation is needed! PharmIQ runs directly inside Google Chrome on your PC, laptop, or mobile tablet. You can sign up with your mobile number and pharmacy name, and start billing within 2 minutes. You can also install it as a desktop PWA app with 1 click.

Question 3

Can I import my existing medicine inventory from Marg, Vyapar, or Excel?

Accepted Answer

Yes! PharmIQ features a built-in Excel/CSV medicine importer. You can upload your current stock list with batch numbers, expiry dates, and MRPs in under 5 minutes. If you need help migrating from Marg ERP, Vyapar, Busy, or Tally, our support team provides free hands-on data migration support.

Question 4

Is there a free trial available?

Accepted Answer

Yes, we provide a full-featured 7-day free trial with no credit card required. You get complete access to fast POS billing, inventory management, thermal printing, and WhatsApp e-bills from day one.

Question 5

How fast is counter billing in PharmIQ?

Accepted Answer

PharmIQ is built for speed. Cashiers can generate an invoice in under 5 seconds. Search results appear within 50 milliseconds by brand name, generic salt composition, manufacturer, or barcode scan.

Question 6

Does billing work when the internet is disconnected?

Accepted Answer

Yes! PharmIQ uses advanced Progressive Web App (PWA) offline caching. When your broadband or Wi-Fi drops, your counter never stops. You can continue billing, printing thermal receipts, and adding sales. All offline data automatically syncs with the cloud the moment connectivity returns.

Question 7

How does Hold & Recall (Multi-Counter Draft Bills) work?

Accepted Answer

If a customer is waiting at the counter and steps aside to grab another medicine or OTC product, you can click "Hold" to park their cart. You can bill the next customer immediately, and then recall the original customer bill with a single click without having to re-enter items.

Question 8

Can I sell loose tablets from a strip?

Accepted Answer

Yes. PharmIQ has native fractional loose tablet support. If a customer only needs 4 tablets from a 10-tablet strip, simply enter 4. The software automatically calculates the exact proportional price and deducts 4 units from your inventory batch.

Question 9

Can I send bills directly to customer WhatsApp numbers?

Accepted Answer

Yes! With a single click at checkout, PharmIQ delivers a clean, professional PDF invoice directly to the customer's WhatsApp phone number. It includes itemized medicine details, dosage notes, and your store's UPI QR payment code.

Question 10

How does the Expiry Radar prevent dead stock losses?

Accepted Answer

PharmIQ constantly scans your entire batch inventory and categorizes batches nearing expiry into 30-day, 60-day, and 90-day alert windows. You receive morning alerts to clear slow-moving stock or return it to distributors before credit deadlines expire.

Question 11

Can PharmIQ prevent staff from selling expired medicines by accident?

Accepted Answer

Yes. The POS counter has a strict safety gate. If an expired batch is selected, the system triggers a visual alert and locks the checkout button, preventing expired batches from reaching patients.

Question 12

How do supplier return debit notes work for expired medicines?

Accepted Answer

PharmIQ lets you select near-expiry stock and automatically groups items by distributor. It generates a formal GST Debit Note displaying original invoice numbers, batch IDs, and landing rates that you can hand to the distributor representative for full credit.

Question 13

How does the system handle pharma purchase schemes (e.g., 10+1, 20+2)?

Accepted Answer

PharmIQ includes dedicated free scheme calculation fields on purchase invoices. When you enter billed quantity and free items, the system recalculates the effective net landing cost per unit so your retail profit margins and GST ITC are 100% accurate.

Question 14

Is PharmIQ fully compliant with Indian GST laws?

Accepted Answer

Yes! PharmIQ supports all pharma GST slabs (0%, 5%, 12%, 18%) with pre-mapped HSN codes. It accurately calculates intra-state (CGST + SGST) and inter-state (IGST) taxes, B2C consumer invoices, and B2B wholesale invoices with customer GSTIN validation.

Question 15

Can I export GSTR-1 and GSTR-2 reports for my Chartered Accountant (CA)?

Accepted Answer

Yes! With one click, export monthly GSTR-1 sales registers, GSTR-2 purchase input tax credit (ITC) reconciliation reports, and GSTR-3B tax summaries formatted as Excel and JSON files ready for direct GST Portal upload.

Question 16

Does PharmIQ maintain statutory Schedule H1 & CDSCO registers?

Accepted Answer

Yes. When billing Schedule H, H1, or X habit-forming drugs, PharmIQ automatically records patient name, prescribing doctor details, registration number, and batch number. You can print the statutory Schedule H1 register anytime for FDA drug inspectors.

Question 17

Which thermal printers are supported?

Accepted Answer

PharmIQ works seamlessly with all 2-inch (58mm) and 3-inch (80mm) ESC/POS thermal printers connected via USB, Bluetooth, Ethernet, or Wi-Fi (such as TVS, Epson, Everycom, NGX, POSIFLEX, Citizen, and generic thermal receipt printers). It also prints on standard A4/A5 laser and dot-matrix printers.

Question 18

Do I need a separate barcode scanner?

Accepted Answer

PharmIQ works with standard USB/Bluetooth handheld barcode scanners (plug-and-play). Additionally, you can use your smartphone or tablet camera to scan medicine barcodes without purchasing any extra hardware.

Question 19

How much does PharmIQ cost after the free trial?

Accepted Answer

PharmIQ offers 3 transparent plans: Starter at ₹499/month (perfect for single retail pharmacies), Professional at ₹999/month (adds barcode printing, wholesale invoicing, and Schedule H1), and Enterprise at ₹1,999/month (for multi-branch chains with live distributor rate comparison). You can save an additional 10% on yearly billing.

Question 20

Is my pharmacy data secure and backed up?

Accepted Answer

Yes. PharmIQ uses enterprise-grade 256-bit SSL encryption. Data is automatically backed up to secure cloud data centers multiple times daily. Even if your store computer fails, your customer records, inventory, and sales data are 100% safe.

Question 21

How do I contact customer support if I need assistance?

Accepted Answer

We provide dedicated WhatsApp, phone, and remote desk support at +91 9306048603 from Monday to Saturday (9 AM – 9 PM). Our team assists with onboarding, thermal printer setup, data import, and staff training.

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